Web Site and Online Services
Terms of Use

CONTENT DISCLAIMER
You agree that in relation to the content displayed on this site (Content), Vodafone does not, nor does any other party who provides Content to this site, make any warranty as to the accuracy, completeness or currency of the Content (except in relation to content contained on the Vodafone Direct site). As a user of this site, you should make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, Vodafone and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. To the extent that Vodafone is prohibited at law from excluding its liability, Vodafone and each party providing Content limits its liability to the extent permitted by law, to the resupply of the Content. Vodafone does not accept responsibility for any liability in respect of access to other content through the use of this site.

BROWSER VERSION DISCLAIMER
The Vodafone website has been optimised for viewing in Windows Internet Explorer version 5.5 and above. If you are running any other browser or browser versions, you may encounter problems with certain sections of the website. For My Bill and Mobile Settings, you need Netscape 7.02 (for Windows) and above and Windows IE 5.0 and above.

TRADE MARKS AND COPYRIGHT
This site contains registered trade marks and trade marks which are the subject of pending applications or which otherwise are protected at law. Unless otherwise indicated, the trade marks are owned by Vodafone and may have protection under the laws of other countries. You are not permitted to use Vodafone's trade marks except (a) by saving or printing a copy of Vodafone's site as permitted below under the copyright permission; (b) through a legitimate reference to Vodafone or a Vodafone product or service with proper recognition of the trade mark's status; or (c) with Vodafone's prior written consent..

The material on this site is the copyright of Vodafone and is protected by copyright under the laws of Australia and other countries. You may (a) save an electronic copy, or print out a copy, of any part of this site for your own information and research; or (b) reproduce and communicate to the public any part of this site in connection with non-commercial use of social media websites, provided that in each case you do not modify the reproduction and you include the copyright notice " © 2011 Vodafone Hutchison Australia Pty Ltd." on or in close proximity to the reproduction. You may link to this site from other websites provided that you must permanently remove any such link if requested to do so by Vodafone in its absolute discretion. You must not otherwise reproduce, publish, perform in public, communicate to the public or make an adaptation of the Content, including audio and video excerpts, except as expressly permitted by statute or with Vodafone's prior written consent.

THIRD PARTY SITES
This site contains links to third party sites. Vodafone is not responsible for the condition or the content of those sites. The link (s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site (s) or the products or services provided there. You access those sites and use their products and services solely at your own risk. Vodafone does not represent that the content or services available from third party sites are appropriate or available for use in all parts of Australia. If you access other content or services from third party sites, Vodafone is not responsible for your compliance with local laws or other applicable laws.

APPLICABLE LAW
The site (excluding any linked third party sites) is controlled by Vodafone. By accessing this site, you accept that any disputes about this site or the Content are to be determined by the courts having jurisdiction in New South Wales in accordance with the laws in force in New South Wales (subject to the application of any principle of conflict of laws inconsistent with this requirement). This site may be accessed throughout Australia and overseas. Vodafone makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

CONFIDENTIALITY
Vodafone does not guarantee that your use of this site will be confidential. Vodafone is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this site. Any information that you disclose on this site:

  • may be used by Vodafone, its agents and contractors in relation to the provision of Services accessible on this Site, including the marketing of those services.
  • may not be secure during its transmission over the internet. Third parties may be able to intercept transmissions which make when using this site.

Some services which you may access on this site allow you to receive content personal to you. If you use such a service, information permitting us to identify your handset call number wil be transmitted over the internet. This will occur even if you have disabled the "Caller Number Display" on your handset.

PRIVACY

Vodafone Australia, as part of the world's largest mobile phone company, is committed to adopting the highest standards to safeguard personal information.

Where you are a customer of Vodafone then your contract with Vodafone specifies that our Privacy Policy will govern how we collect, use and disclose the personal information which we collect about you. Please click here to see our Privacy Policy.

Where you are not a customer of Vodafone but you are a user of this website (eg. as a submitter of user content, to make or evaluate online purchases or as a user of the Online Chat Service) we may in the course of your use of the site still collect personal information about you . In that case you agree that we may collect, use and disclose that personal information in accordance with our Privacy Policy, but we agree that we will only use the email address information which you provide to us during your use of the site to send marketing information to you where you have requested such communications.

This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to enhance your user experience You can choose to disable the Service at http://www.clicktale.net/disable.html.

SECURITY
You may have an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account. Vodafone is not liable for any loss of confidentiality or for any damages arising from your failure to comply with these security measures. Vodafone requests that you promptly report to it any unauthorised use of your password.

My Vodafone Terms and Conditions
The following terms and conditions govern your use of the My Vodafone information service in WML or HTML (My Vodafone). Registering for My Vodafone or using My Vodafone constitutes acceptance of these terms and conditions.

Vodafone Customers:
Your use of the Vodafone mobile services is governed by a Standard Agreement, the terms and conditions of that agreement govern the provision and use of My Vodafone. You should ensure that you are familiar with the terms of your agreement.

If however your agreement is with one of the following Vodafone service providers:

  • Cellular One Communications Limited; or
  • RSL COM Australia Pty Limited

and you wish to receive My Vodafone, some additional terms and conditions do apply. You agree with Vodafone acting as an authorised agent of your service provider, that by registering for My Vodafone the following additional terms and conditions will be included in your agreement, effective upon registration, and that you waive any requirement for this amendment to be in writing:

 1  

The service provider makes no warranty regarding, and takes no responsibility for, the currency, accuracy or the quality of any information which the customer receives or accesses from My Vodafone.

 1.1  

The service provider makes no warranty that the information requested by the customer from My Vodafone will be available at all times or that the service will be fault free.

 1.2  

The customer is completely responsible for any reliance on or use of the information they receive or

 1.3  

The customer acknowledges that My Vodafone is an internet based service and, although the service provider will endeavour to maintain the security of information, it cannot guarantee that information the customer receives or supplies in their use of My Vodafone will be secure at all times.



Non-Vodafone Customers:
If you are not connected to Network Vodafone and you wish to receive or use My Vodafone, you agree that the following terms and conditions apply to your use of My Vodafone:

  • Vodafone Network Pty Limited and its related bodies corporate ("Vodafone") makes no warranty regarding, and takes no responsibility for, the currency, accuracy or the quality of any information which you receive or access from My Vodafone.
  • Vodafone makes no warranty that the information requested by you from My Vodafone will be available at all times or that the service will be fault free.
  • You are completely responsible for any reliance on or use of the information you receive or access through My Vodafone.
  • You acknowledge that My Vodafone is an internet based service and, although Vodafone will endeavour to maintain the security of information, it cannot guarantee that information you receive or supply in your use of My Vodafone will be secure at all times.
  • To access My Vodafone you must have a My Vodafone compatible mobile phone. Details of compatible handsets are contained at www.vodafone.com.au.
  • You may be able to make purchases of goods and services through My Vodafone. Where these goods and services are provided by Vodafone's content providers, you acknowledge that you are purchasing those goods and services under the terms and conditions set by those content providers. Vodafone accepts no responsibility for the security or protection of any credit card details you may provide to Vodafone's content providers when purchasing their goods and services, and is not liable to you for any loss or damage you may suffer due to unauthorised use of your credit card details.
  • If you are under the age of 18 years, you should obtain the consent of a parent or legal guardian prior to using My Vodafone. Information about supervising and controlling children's access to Internet content as well as general information about the Internet industry regulatory regime can be found at http://www.iia.net.au/index.php/initiatives/guide-for-users.html.
  • Vodafone cannot and does not confirm that each user of My Vodafone or any user of e-mail or instant messaging services provided through My Vodafone has the identity of who they claim to be.
  • You agree that you will not use My Vodafone or any service provided through My Vodafone in a manner that is illegal, fraudulent or anti-social, as deemed by Vodafone. You agree that you will not send e-mail or other messages that are abusive, discriminatory, defamatory, obscene, pornographic or generally in "bad taste".
  • Vodafone may amend or update these terms and conditions of use of My Vodafone from time to time without notice to you. You agree that you will comply with any additional terms and conditions that will be made available to you for the use of specific sites or services of My Vodafone. Such additional terms and conditions are incorporated by reference into these terms and conditions.
  • You agree to indemnify and hold Vodafone, its officers, agents, content providers, other partners and employees, harmless from any claim or demand made by any third party due to or arising out of your use of My Vodafone, your breach of these terms and conditions or your violation of any rights of another user of My Vodafone.
  • You agree not to reproduce, duplicate, copy, sell or resell any portion of My Vodafone.
  • Vodafone may at any time modify, discontinue or suspend My Vodafone without notice to you. Vodafone may also suspend your use of My Vodafone if you breach these terms and conditions or if you misuse My Vodafone in the reasonable opinion of Vodafone.
  • Vodafone, its officers, agents, content providers, other partners and employees, will not be liable to you or any party for any direct, indirect, consequential, incidental, special loss or other cost arising out of or in connection with these terms and conditions or My Vodafone.
  • These terms and conditions are governed by the laws in force in New South Wales.

MY VODAFONE TERMS & CONDITIONS OF USE

My Vodafone is operated by Vodafone Pty Limited ACN 062 954 554 and its associated companies. Your access and use of My Vodafone is subject these terms. Your use of, and/or access to My Vodafone constitutes your agreement to these terms. We reserve the right to amend the terms any time. You should periodically read these terms.

TERMS AND CONDITIONS OF USE OF SITE

CONTENT DISCLAIMER
You agree that in relation to the content displayed or accessed on this site, including software able to be downloaded from this site, (Content), Vodafone does not, nor does any other party who provides Content to this site, make any warranty as to the accuracy, completeness or currency of the Content. As a user of this site, you should make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, Vodafone and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. To the extent that Vodafone is prohibited at law from excluding its liability, Vodafone and each party providing Content limits its liability to the extent permitted by law, to the resupply of the Content. Vodafone does not accept responsibility for any liability in respect of access to other content through the use of this site.

INDEMNITY
You must indemnify and hold harmless Vodafone or its employees contractors and agents and keep them indemnified, against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from:
a. any breach by you of these terms; or
b. reliance by you on any information obtained through My Vodafone.
your access and/or use of My Vodafone.

THIRD PARTY SITES
This site contains links to third party sites. Vodafone is not responsible for the condition or the content of those sites. The link (s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site (s) or the products or services provided there. You access those sites and use their products and services solely at your own risk.
Vodafone does not represent that the content or services available from third party sites are appropriate or available for use in all parts of Australia. If you access other content or services from third party sites, Vodafone is not responsible for your compliance with local laws or other applicable laws.

APPLICABLE LAW
The site (excluding any linked third party sites) is controlled by Vodafone. By accessing this site, you accept that any disputes about this site or the Content are to be determined by the courts having jurisdiction in New South Wales in accordance with the laws in force in New South Wales (subject to the application of any principle of conflict of laws inconsistent with this requirement).
This site may be accessed throughout Australia and overseas. Vodafone makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

CONFIDENTIALITY
Vodafone does not guarantee that your use of this site will be confidential. Vodafone is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this site. Any information that you disclose on this site:
a. may be used by Vodafone, its agents and contractors in relation to the provision of Services accessible on this Site, including the marketing of those services.
b. may not be secure during its transmission over the internet. Third parties may be able to intercept transmissions which make when using this site.
Some services which you may access on this site allow you to receive content personal to you. If you use such a service, information permitting us to identify your handset call number will be transmitted over the internet. This will occur even if you have disabled the "Caller Number Display" on your handset.

SECURITY
You may have an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account. Vodafone is not liable for any loss of confidentiality or for any damages arising from your failure to comply with these security measures. Vodafone requests that you promptly report to it any unauthorised use of your password.

PRIVACY
Vodafone Australia, as part of the world's largest mobile phone company, is committed to adopting the highest standards to safeguard our customers' personal information. Please click here to see our Privacy Policy which sets out how and why we collect,use and disclose your personal information.

MY VODAFONE SERVICES SPECIFIC TERMS AND CONDITIONS
The following terms and conditions govern your use of the My Vodafone information service being the portal where customers obtain information via WML, HTML, TXT or IVR (“My Vodafone”). Registering for My Vodafone or using My Vodafone constitutes acceptance of these terms and conditions.

Vodafone Customers:
Your use of the Vodafone mobile services is governed by a Standard Agreement, the terms and conditions of that agreement govern the provision and use of My Vodafone. You should ensure that you are familiar with the terms of your agreement.
If however your agreement is with one of the following Vodafone service providers:
• Cellular One Communications Limited; or
• RSL COM Australia Pty Limited
and you wish to receive My Vodafone, some additional terms and conditions do apply. You agree with Vodafone acting as an authorised agent of your service provider, that by registering for My Vodafone the following additional terms and conditions will be included in your agreement, effective upon registration, and that you waive any requirement for this amendment to be in writing:
1. The service provider makes no warranty regarding, and takes no responsibility for, the currency, accuracy or the quality of any information which the customer receives or accesses from My Vodafone.
2. The service provider makes no warranty that the information requested by the customer from My Vodafone will be available at all times or that the service will be fault free.
3. The customer is completely responsible for any reliance on or use of the information they receive or access through My Vodafone.
4. The customer acknowledges that My Vodafone is an internet based service and, although the service provider will endeavour to maintain the security of information, it cannot guarantee that information the customer receives or supplies in their use of My Vodafone will be secure at all times.
5. To access My Vodafone the customer must have a My Vodafone compatible mobile phone. Details of compatible handsets are contained at www.vodafone.com.au.
6. The customer agrees to pay the charges for their use of My Vodafone in accordance with the My Vodafone pricing details.

Non-Vodafone Customers:
If you are not connected to Network Vodafone and you wish to receive or use My Vodafone, you agree that the following terms and conditions apply to your use of My Vodafone:
1. Vodafone Network Pty Limited and its related bodies corporate ("Vodafone") makes no warranty regarding, and takes no responsibility for, the currency, accuracy or the quality of any information which you receive or access from My Vodafone.
2. Vodafone makes no warranty that the information requested by you from My Vodafone will be available at all times or that the service will be fault free.
3. You are completely responsible for any reliance on or use of the information you receive or access through My Vodafone.
4. You acknowledge that My Vodafone is an internet based service and, although Vodafone will endeavour to maintain the security of information, it cannot guarantee that information you receive or supply in your use of My Vodafone will be secure at all times.
5. To access My Vodafone you must have a My Vodafone compatible mobile phone. Details of compatible handsets are contained at www.vodafone.com.au.
6. You may be able to make purchases of goods and services through My Vodafone. Where these goods and services are provided by Vodafone's content providers, you acknowledge that you are purchasing those goods and services under the terms and conditions set by those content providers. Vodafone accepts no responsibility for the security or protection of any credit card details you may provide to Vodafone's content providers when purchasing their goods and services, and is not liable to you for any loss or damage you may suffer due to unauthorised use of your credit card details.
7. If you are under the age of 18 years, you should obtain the consent of a parent or legal guardian prior to using My Vodafone. Information about supervising and controlling children's access to internet content as well as general information about the Internet industry regulatory regime can be found at http://www.iia.net.au/index.php/initiatives/guide-for-users.html.
8. Vodafone cannot and does not confirm that each user of My Vodafone or any user of e-mail or instant messaging services provided through My Vodafone has the identity of who they claim to be.
9. You agree that you will not use My Vodafone or any service provided through My Vodafone in a manner that is illegal, fraudulent or anti-social, as deemed by Vodafone. You agree that you will not send e-mail or other messages that are abusive, discriminatory, defamatory, obscene, pornographic or generally in "bad taste".
10. Vodafone may amend or update these terms and conditions of use of My Vodafone from time to time without notice to you. You agree that you will comply with any additional terms and conditions that will be made available to you for the use of specific sites or services of My Vodafone. Such additional terms and conditions are incorporated by reference into these terms and conditions.
11. You agree to indemnify and hold Vodafone, its officers, agents, content providers, other partners and employees, harmless from any claim or demand made by any third party due to or arising out of your use of My Vodafone, your breach of these terms and conditions or your violation of any rights of another user of My Vodafone.
12. You agree not to reproduce, duplicate, copy, sell or resell any portion of My Vodafone.
13. Vodafone may at any time modify, discontinue or suspend My Vodafone without notice to you. Vodafone may also suspend your use of My Vodafone if you breach these terms and conditions or if you misuse My Vodafone in the reasonable opinion of Vodafone.
14. Vodafone, its officers, agents, content providers, other partners and employees, will not be liable to you or any party for any direct, indirect, consequential, incidental, special loss or other cost arising out of or in connection with these terms and conditions or My Vodafone.
15. These terms and conditions are governed by the laws in force in New South Wales.
16. You agree that we may use and disclose personal information about you for providing services to you and for the improvement of customer service, including by means of research, marketing (direct or otherwise), product development and planning, except where such use or disclosure is not permitted by the Privacy Act 1988.

PRICING DETAILS FOR MY VODAFONE
1. You will be charged for using My Vodafone TXT Alerts at the rate of 25 cents (GST inclusive) per message.
2. You will be charged for using My Vodafone WAP services at the rate of 25 cents (GST inclusive) per message.

Vodafone Online Chat Terms & Conditions Of Use

  1. These terms and conditions apply to your use of Vodafone’s Online Chat service (Online Chat). Information provided on this service via the Online Chat portal forms part of these terms. If you are under 18 years of age, you should obtain the consent of a parent or legal guardian prior to using Online Chat. 
  2. Vodafone will retain written records of Online Chat sessions for a period of 7 years. 
  3. Vodafone does not agree to you keeping or disclosing a written record of the Online Chat session without Vodafone’s prior written consent.
  4. Online Chat is available during Vodafone’s business hours, Monday to Friday, 9am to 4:30pm (AEDST). Vodafone makes no warranty that Online Chat will be available at all times or that the service will be fault free. If Online Chat is not available, for any reason, you will be directed to another Vodafone contact.
  5. Online Chat agents (Agents) will endeavour to provide you with complete, accurate and current information as at the day of your chat session. Online Chat is available for online store queries only and will not address other general customer service queries (such as bill payments, account balances etc). If the Agent cannot answer your question, the Agent will refer you to another Vodafone contact.
  6. Prices, rates and product specifications disclosed by Agents during a chat session may vary from time to time. Any variation is subject to Vodafone’s Standard Form of Agreement (SFOA) available at vodafone.com.au. You should refer to the SFOA for terms applying to the supply of Vodafone's mobile telecommunications service and the use of the service by you. Vodafone does not make any warranty as to the completeness of the information provided by Agents.
  7. You agree that you will not send Online Chat messages that are abusive, discriminatory, defamatory, obscene, pornographic or otherwise inappropriate. Vodafone may at any time discontinue an Online Chat session if you breach these terms and conditions or if you misuse the service in any way.
  8. To the extent permitted by law, Vodafone and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from your use of, or reliance upon Online Chat whether or not this is caused by a negligent act or omission.
  9. Vodafone may amend or update these terms from time to time without notice to you. Such additional terms and conditions are incorporated by reference into these terms and conditions and you agree that you will comply with any additional terms and conditions that will be made available to you.
  10. Where you are a customer of Vodafone then your contract with Vodafone specifies that our Privacy Policy will govern how we collect, use and disclose the personal information which we collect about you. Please click here to see our Privacy Policy.
  11. Where you are not a customer of Vodafone but you are a user of the Online Chat Service we may in the course of your use of the site still collect personal information about you . In that case you agree that we may collect, use and disclose that personal information in accordance with our Privacy Policy, but we agree that we will only use the email address information which you provide to us during your use of the site to send marketing information to you where you have requested such communications.